Breathe deeply—we have answers to your most pressing shipping questions.
Where do orders ship from?

We ship from Vancouver, British Columbia, Canada. 

What is the processing time?

Please allow 2-4 business days for processing on all orders.

Most orders ship out of our warehouse within 48 business hours. 

What is the shipping time?

Shipping timelines reflect total order processing and shipping times.

Standard domestic shipping takes about 2-8 business days for package delivery.

Do you offer free shipping?

We offer free shipping on all orders over $50 in the CANADA & U.S.

How do I track my order?

You can track your order with the tracking information provided in your shipment notification e-mail, by logging in to your account on enlumni.com or clicking here

Can I change the shipping address?

No, shipping addresses cannot be changed. We will only ship to the shipping address entered when the order was originally placed.

Lost or Stolen Packages

If you believe that your package was lost or stolen, please contact Customer Service.

Do you ship to P.O. Boxes or rural zip codes?

Yes, but we cannot guarantee expedited or overnight deliveries to P.O. Boxes or rural zip codes—selecting standard shipping is the way to go. 

Please note that if you have a Canadian or US rural address you’ll be unable to order hazardous materials including aerosols.

 

If shipping to a P.O. Box or APO/FPO address, you must select Expedited.

Do you ship to an APO/FPO/DPO address?

Yes. We can ship to an APO/FPO/DPO address, however transit times can take up to 45 business days.